What happened to customer service?

I've become increasingly frustrated with customer service the last few days. Why you ask?

Incident #1:
My sister in law is having her first baby. She's registered at Wal Mart's website. I went to the site, found the registry, clicked the items I wanted to buy, clicked "Check Out." I thought that was that. I got the confirmation email and alas, it said the shipping address was my own. I emailed Wal Mart and all they said was they were sorry for the inconvenience. I bought something from a registry and it is being mailed to ME, not the person on the registry. I now have to trudge four kids to the post office and pay a second shipping charge to get the items to my sister in law.

Incident #2:
I check the mail the other day and find a little card that states I have a certified letter. I go to the post office the next day to pick it up. I hand my card to the lady in the window, she's gone for a good 15 minutes and comes back and says that they can't FIND my certified letter. That's right, it was "lost." Certified mail and they lost it between my house (or my mailbox) and the post office. What the heck? I checked the mail today to see if it was there. (I signed a little form that said they could deliver it if they found it.) No letter. So I call the post office again. The gentleman was very nice, but again couldn't find my letter. He gave me the number for the post office inspector person.... meaning I have now filed an official complaint that my letter was stolen.

Incident #3:
(This happened to a friend not me... but it has happened to me in the past at the same store and I'm on a roll now.) My friend went through the Burger King drive thru the other day to get supper for herself and her three kids (aged 4, 2 and 1). She waited 45 minutes from pulling into the drive thru to getting her bag of food. Once you're in the line you can't leave, unless you happen to have a very large wheeled SUV and no respect for landscaping. (And you're willing to chance a ticket for driving all over the grass.) She thought there was something missing, so she ended up toting the three kids inside. When she was at the counter requesting her missed item she asked why it took so long. The employee told her "It's pay day and we're doing the best we can." Um no, it was a few days after payday, a weeknight and not the dinner rush. Idiots.

So, my question, what the heck happened to customer service?

All the cool kids do it...

Well here I am starting my very own official blog. I'd started one awhile back, in a desperate attempt to have a place to anonymously vent about the idiots I see everyday. Alas though, I know I should just love those people.... not blog about their flaws. I'm learning.

Anyway, I have a My Space page. And a Facebook page. Why do I feel like I need a blog too? Because maybe here I can finally just not worry about who is reading and work more on me. In the past I've learned that writing helps me get things out, learn as I'm writing and get to know myself better.

Besides... Pastor Rob, Kristin Luippold and Lauren Webb have a blog. And they're cool. And I want to be like them when I grow up. :D Here's one more step towards my devious plan to become just like the three of them. (I love you guys. You hopefully know that. Besides I here copying is the highest form of flattery. LOL)

So, here are my promises to myself, to God and to anyone who may stumble across my little blogging world.

1) I'm going to be completely honest. Sometimes that will be a brutal honesty. Sometimes my flaws will come shining through with blazing brilliance. But in all things I am promising honesty.

2) I'll do my very best to learn from every post. Something about me, about God, His word, His creation or the people around me.